I think, from the deepest ends of my heart, that everyone deserves to feel cared about. That overpowering nature that a single action with an ounce of kindest hidden away amidst the layers of trauma can shake someones entire existence. Little does human kind ever know that the antithesis can shake harder. We grow up learning that to shake someone's life is powerful. As we become adults, we understand the worst shake is the people who traumatize you in order to shape your existence. Whether it was on-purpose, thoughtless action, or sub-conscious manifestation of their own trauma, those people shake your very existence.

 That's why this Article is such a hard pill to swallow. 

 We owe it to ourselves and others to be better then we were yesterday.

 Let's not fool ourselves, There's way too much work in caring.

The title "100 harasments per agent per day!"

It is time to face the music. Cold calling and door to door campaigning is an out dated sales tactic. There are many ways to approach customers empatheticly outside of an unsolicated call with the sole purpose of bullying the customer into upgrades or purchases they don't need.

Maybe having a job during a pendemic has made every telemarketer underestimate that compassion is what human nature is about. instead it has turned into all out trench warefare. Claiming one trench at a time to move a little further past the competition because have the larger pie of market share is the most important priority handed down from the generals who have demonstrated time and time again that their business ethics don't matter. 

Will there ever be an armistice, a treaty, a truce. No it is not in the nature of the world we live in today to be kind and courteous. Hell the amount of billing errors and poor work ethics are directly related to the scrutteny you get for having even 10 minutes to yourself. to collect yourself? pee? get a coffee? or even partisipate in the training practises of sharkproofing your sales. I can't believe how many times I've had to go back with the customers permission to solidify already disccused prevously. Why liking like it to trench warefare?  the telemarking solders are are with their weapon only. The sales grid of offers and the campaign in which high metrics outweigh listening and caring for the customer. 

Now lets bring in some external references. on day one of door to door. I came across a highly intelligent man you already has his shit together as a successful business man. You can tell by the house and car and care for the yard. my manager was shadowing me at the time when he casually mentioned that a bill prohibiting door to door sales.

Bill 193, Door-to-Door Sales Prohibition Act, 2016 - Legislative Assembly of Ontario (ola.org)

My boss in typical salesman fashion back peddles and tells him that bell has allowed us to be here and that we are only here to discuss the newest offers available to him. Made me go into research mode to find the actual documentation in order to be better prepared. there is an execemption for telecommunication companies.

Interesting interaction with the customer. They agreed that there is value in having a representative who can help them navigate bells systems and get them the best results. However the customer mentioned that they were unsure if the rep truly had their best interest at heart or were bound to the companies directives. If this customer voiced this I wonder how many feel this way and don't say anythin

5/26/21 - Ok re-count.

order made with a missing bell streamer

resolution department was engaged to solve the issue

left a voicemail to the client saying they weren't eligible

resolution department put me as a registered user on this account (which i feel uncomfortable but was the only way to stop getting stone walled by my own colleagues because they didn't like what they were hearing)

Asked to be connected to the department's manager and disconnected Once

attempt 2 disconnected Twice

attempt 3 the attempt 2 agent actually called back ready to transfers me to loyalty (AKA nordia/order desk SURPRISE!!!!) when I asked to speak to a manager.

tansfered and explained to the new agent that it has been a long process of historical interactions and the agent was able to read the notes regarding the bell streamer being the issue. Was able to quick add a code for bell stream and create the order with ease, but was still hesitant to transfer me to a manger to escalate the interaction because there is no issue.

Spoke with a manager after my working hours for about 30m and he told me the director is a personal friend and at the same level the director I report too.

next we talk about how my TM has literally removed me from the call counters he uses to moviate eachother for better call volume. toxic. toxic. toxic.
I just don't understand how people are so cold to eachother.

A very light day when it comes to my murderous thoughts. However, I must admit that I am being a landing page to send to a customer you is a realtor. Should be posted by no. go ahead click home.

Right now, this article is A placeholder For what I hope would become the template article for API Integration Testing.

Not only will this page be useful For Public/Private viewing of the progress from Deal created to Closed Reasonings (Maybe like the dominos pizza Order delivery bar or Even a postal code tracking system), But as user Prillivages are set and more Api Integrations are built the template of this page will become a members "home" page for daily activity updates with upgraded files, embed documentation, Priority notification pushes. The idea is to make this page "what do I do next" or "what can I add to futureproof tomorrow".

WARNING TO ALL!!!

IN NO WAY DO TELEMARKETERS CARE ABOUT YOUR TIME! the are therer to harse you until you say yes.

I just got called out by my sales supervisor that I shouldn't spend so much time being prepairing for a customer call. His words pharaphrased were as follows.

we need 90 days a day mininuim dont place so much time with the customer. just 2 or 3 minutes and then make the next call.

For your safety if anyone calls and you dont reconize the number or you arent expecting a call dont answer. They dont can about the pain and suffering you are going through. they just want to bully you into buying more.

this is your fair warning.

5/25/21 - Warrior this WARRIOR THAT... none of us are warriors. What a toxic mindset. Think about it. It is not a storm that a warrior faces. He faces other warriors for the bloodshed. Are we shedding blood with every activation of bell products and services? Well, this toxic mentality might be shedding the blood of bells reputation for a warrior to win at the any cost. Bell's training tells us to know when to walk away but I dont see any anyone reenforcing that mentality. When a customer doesn't want you calling them? what rep in their right mind is going to purposely put them on at least the internal do not call list. no a single warrior will because they want another warrior to have a chase at slashing and stabbing aka harsing the potiential customer to the point where they give into getting there services changed only to continue having issues with getting empathtic customer service.
Look catch up with the times. War isn't the answer to lifes problems. combatative nature doesn't nuture grow it only creates destructions. War torn countries know this. they call north american the land of the free not so that you are free to fight amongst eachother. You are free to respect eachother for what you can and cannot offer.

More adventures into the mess that is bell customer support with will be week 3 into getting a resolution for this customer. For god shakes, her husband has parkasens and just needs a more streamlined solution then pressing buttons or scrolling through lists of channels to watch what he wants to watch.
The Worst part of this experience is that I literally cannot do anything for this customer. My direct managers dont communicate with me with previous customers that I asked them for timely solutions for and my standing in the company means I have no work around when it comes to privacy issues of having the customer on the line. I hope some of you are taking notes of how these systems clear dont help you as the customer.

You know the worst part of this job is that it makes me hate people because they are literally finding every sneaky way to avoid letting me do my job. That is because any who has been trained in sales in any way knows that the interaction can be very dominnearing. You have to keep control of the conversation which for a submissive personality it is a reaction to run and hide. You would also find a locking of horns when dealing with another dominate personality or worse someone who decides that trolling you is the name of the game today.
It is bad because before every call people already know how they feel about bell and changing that mindset to build report is not conducive to the call metrics they wish us to keep. speaking of which I better make another call now.

THE INCENTIVE EMAILS!!!! OHHHH... so let us think this through. If it is an incentive to make a sale then what am i getting paid mimium wage to do? aahhhh help the customer?

WTF is this bullshit! LET ME DISPOSITION MY ACTIONS ASSHOLES! (attach clipped one note) NOW OF COURSE IT SEEMS LIKE IM NOT WORKING! lol

a little email to my mother during my break about booking my winter tears to be switched with my summer

Lol. i think so am i and that why im having fun today thinking about how my every action to do good work today will continue to be misconstrued as not doing any work because I'm emailing people who have engaged me and chasing there problems rather then harassing them with phone call after phone call. I mean if i have nothing to do then i'll make another call. But I THINK :P

WAITIAITAITATIATIATI WWHWHHWHGATATAWHhWWTTATATTA. What did this pirate just see. DATA GATHERING@!@!!!@!@@!! YES!@ I caught you my employer bell! You are doing magnificiant changes to your sight and I hope to fucking god you are Adding that tracking information URL I spotted to sales force.

[1:49 p.m., 2021-05-25] Jackson Wraight: I got a lead via email that i am chasing now so if there is a gap in disposition that it why. He was a previous OBTM callback limit of 3/9/21. Who has now reengaged me and shared a number that i can reach him at
[2:07 p.m., 2021-05-25] Amr Alasfar: Ok thanks for updating me!
[7:18 p.m., 2021-05-25] Jackson Wraight: i bet you can't even believe that im still chasing that customers issues :P
[7:24 p.m., 2021-05-25] Amr Alasfar: Really! What is his problem?
[7:34 p.m., 2021-05-25] Jackson Wraight: week and a half without received a promised bell streamer

Assuming you can bully the conversation or stay in control of the customers buying power is pour business ethics. No sales tactics is revolutionary. Praying on the weak may give you a sale but for a company like bell that doesn't plan on desolving any time soon, all this presents is a poor brand image. So these telecom companies don't relise that they are not nurturing their work force to be compasionate and ethical in their sales practices. key words in their daily training like "planting the seed of our products and services" or "know when to let the customer go" DOES NOT EFFECT TRUE CHANGE.

85-year-old with Alzheimer's sold Bell products and services he can't use after visit to The Source | CBC News

Be the change you want to see! and sadly none of my fellow colleagues see a need to change. The word used for our commissions is "incentives" which is misunderstood by many as reason

OK now to attack the excutive level. focused campaigns are great however blindly campainging on a lack of data is only going to make you look like you are harsing the customer. Many of these people have already expressed why they don't have mobility in previous engagments. Look into keep those notes on file so a weak campaign doesn't go pushing your workforce and then forcing bad vibes by saying why arent we selling.

AND FOR GOD SHAKES WHY DONT ALL AGENTS HAVE ACCESS TO OneSource #dobetter