Assuming you can bully the conversation or stay in control of the customers buying power is pour business ethics. No sales tactics is revolutionary. Praying on the weak may give you a sale but for a company like bell that doesn't plan on desolving any time soon, all this presents is a poor brand image. So these telecom companies don't relise that they are not nurturing their work force to be compasionate and ethical in their sales practices. key words in their daily training like "planting the seed of our products and services" or "know when to let the customer go" DOES NOT EFFECT TRUE CHANGE.
Be the change you want to see! and sadly none of my fellow colleagues see a need to change. The word used for our commissions is "incentives" which is misunderstood by many as reason
OK now to attack the excutive level. focused campaigns are great however blindly campainging on a lack of data is only going to make you look like you are harsing the customer. Many of these people have already expressed why they don't have mobility in previous engagments. Look into keep those notes on file so a weak campaign doesn't go pushing your workforce and then forcing bad vibes by saying why arent we selling.
AND FOR GOD SHAKES WHY DONT ALL AGENTS HAVE ACCESS TO OneSource #dobetter